Support
Last updated: September 4, 2026
Questions, bug reports, feature requests or account help — we read every message.
Email: aetherset.support@gmail.com
We aim to reply within 2 business days.
You can also write to us from inside the App: Settings → Send Feedback. That form includes your app version, which helps us diagnose problems faster.
Common questions
How do I cancel my subscription?
Subscriptions are billed by the App Store or Google Play, not by us, so they are cancelled there. In the App, go to Settings → Manage Subscription to open the right page on your device. Cancelling stops future renewals; you keep access until the end of the period you already paid for.
I paid, but the App still says I'm on a trial
Open the upgrade screen and tap Restore Purchases. If it still doesn't unlock, email us from the address on your store account and we'll sort it out.
How do I get my data out?
Go to Settings → Export Data. You can export your workouts, exercise history and personal records as CSV or JSON, and share the file anywhere.
How do I delete my account?
Go to Settings → Delete Account. This permanently deletes your account and its data. Full instructions are on the Delete Your Account page.
Does the App work offline?
Yes. Logging a workout works without a connection, and your data syncs when you're back online. The AI Coach needs a connection, because it runs on a server.
Why is the AI Coach asking me to wait?
The AI Coach has daily and weekly usage limits to keep the service sustainable. If you hit one, it resets automatically — no action needed.